FAQ

Orders & Shipping

How long does order processing take?

Most orders are processed within 1 - 3 business days after payment confirmation.

What are your business hours?

Our business hours are Monday to Friday, 9 AM to 5 PM Central Time, Excluding Public Holidays.

How long does shipping take?

Estimated shipping times: 

• United States: 3 – 7 business days

• International Orders: 7 – 21 business days

Delivery times may vary depending on carrier operations, destination, customs processing, and other factors beyond our control.

Will I receive tracking information?

Yes. Tracking information will be sent to your email once your order has shipped.

Why hasn’t my tracking updated yet?

Tracking updates may take 24 - 48 hours to appear after the carrier receives the package. Tracking activity may occasionally pause while packages are moving between carrier facilities.

Do prices include taxes?

Taxes are calculated at checkout based on applicable laws and shipping destination.

Can my order arrive in multiple packages?

Yes. Some orders may ship separately depending on product availability, package size, and packaging requirements.

Can I cancel my order?

Orders may only be canceled before they enter processing or shipment preparation. Please contact us as soon as possible if you need to request a cancellation.

Can I place an order without creating an account?

Yes. Customers may place orders as guests without creating an account unless otherwise specified during checkout.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available during checkout.

Which shipping carriers do you use?

Shipping carriers may vary depending on destination, package size, and service availability. We work with trusted carriers to provide reliable delivery services whenever possible.

Do you ship internationally?

Yes. International shipping is available to many countries. Additional customs duties, taxes, or import fees may apply depending on your country's regulations.

Can I place a bulk or commercial order?

Yes. Please contact us directly for large quantity purchases or commercial inquiries.

Do you ship to P.O. Boxes?

Some products may be eligible for delivery to P.O. Boxes. However, oversized or restricted items may require a physical street address.

What happens if an item is out of stock?

If an item cannot be fulfilled, our team will contact you regarding available options, including a replacement, backorder, or refund.

Do you keep products in stock?

Yes. We maintain inventory for many of our products and carefully process orders through our warehouse operations. Availability may vary depending on product demand and inventory levels.

Product Information & Installation

Are your products brand new?

Yes. All products are new unless otherwise stated in the product listing.

Do product photos always represent the exact item?

We make every effort to display products accurately. However, packaging, labeling, or minor product appearance variations may occur due to manufacturer updates.

Are products inspected before shipping?

Yes. Orders are carefully reviewed and inspected before shipment to help ensure product accuracy and packaging quality.

Is professional installation recommended?

Yes. Professional installation is recommended for certain automotive parts and accessories. Improper installation may affect product performance, fitment, or vehicle safety.

Are installation instructions included?

Installation instructions may vary by product. Please review the product listing carefully for available information. Professional installation is recommended when appropriate.

Do your products include warranty coverage?

Warranty coverage may vary depending on the product and manufacturer. Please contact us for specific warranty information regarding a particular item.

Product Compatibility

How do I know if a part fits my vehicle?

Please review the product details carefully and confirm compatibility before purchasing.

Why is compatibility important ?

Vehicle year, trim level, engine type, production date, and aftermarket modifications can all affect fitment. We strongly recommend verifying compatibility before purchase and installation.

Can you help verify compatibility?

Yes. If you are unsure whether a product fits your vehicle, please contact us before placing your order.

What information should I provide when requesting compatibility assistance?

To help verify compatibility, please provide:

• Vehicle year
• Make
• Model
• Trim level
• Engine size (if applicable)

This information helps us provide the most accurate guidance possible.

Do you guarantee fitment?

Customers are responsible for confirming compatibility before installation. While we strive to provide accurate product information, fitment may vary depending on vehicle specifications and modifications.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items.

What condition must returned items be in?

Returned items must be: 

• In original packaging

• Unused and not installed

• In resellable condition

• Complete with all included hardware, accessories, and packaging materials

Can I return installed or used parts?

No. Installed, used, modified, or damaged parts are generally NOT eligible for return or refund.

How do I start a return?

Please contact our customer support team with your order number and reason for return. Return instructions will be provided after your request has been reviewed.

Do I need return authorization before sending an item back?

Yes. Customers should contact us before returning any merchandise. Returns sent without prior authorization may experience processing delays or may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is caused by our error, shipping damage, or a verified defective product.

Can I exchange an item instead of requesting a refund?

In certain situations, exchanges may be available depending on product availability and the nature of the request. Please contact our support team for assistance.

What if I receive the wrong item?

Please contact us as soon as possible with your order number and photos of the item received. Our team will review the issue and assist with an appropriate resolution.

What if my order is missing parts or accessories?

Please contact us within 7 days of delivery and provide your order number along with photos of the received package. Our team will review the issue and work toward an appropriate resolution.

When will I receive my refund?

Refunds are processed after the returned item has been received and inspected. Refund processing times may vary depending on your payment provider or financial institution.

Are shipping fees refundable?

Shipping fees are generally non-refundable unless otherwise stated.

Orders & Customer Support

Can I change my shipping address after placing an order?

Please contact us immediately if you need to change your address. Changes cannot always be guaranteed once processing or shipment preparation has begun.

What if my package arrives damaged?

Please contact us within 7 days of delivery and provide photos of the damaged package and product.

What if my package is marked as delivered but I cannot find it?

Please check around your delivery area, with household members, neighbors, property managers, mailrooms, or parcel lockers. If the package still cannot be located, please contact the shipping carrier directly for assistance.

What if my package is lost during transit?

Please contact both the shipping carrier and our support team. Lost shipment claims may require carrier investigation before a resolution can be determined.

How quickly will customer support respond?

Response times may vary depending on inquiry volume, but we strive to respond to all customer inquiries as quickly as possible during normal business hours.

Can I update my order after it has been placed?

Order modifications may be possible before the order enters warehouse processing. Please contact us immediately if changes are needed.

How can I contact Velnox Auto?

You can contact our support team through the Contact Us page on our website. We are always happy to assist with questions regarding products, orders, shipping, returns, or compatibility.