Privacy Policy

Privacy Policy

Last Updated: 05/22/2026

At Velnox Auto, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or interact with our services, we may collect certain information, including: Personal Information

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Account information
• Order history

Device and Website Usage Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Referral source
• Date and time of visits

This information helps us improve website performance, customer experience, and business operations.

How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding orders and shipments
• Verify transactions
• Prevent fraud and unauthorized activity
• Improve our website and services
• Respond to customer inquiries
• Send promotional communications (where permitted by law)
• Comply with legal obligations
• Maintain business records

We only use personal information for legitimate business and operational purposes.

Order Processing and Payment Security

To process transactions securely, payment information may be handled through trusted third-party payment providers. Velnox Auto does not store complete payment card information on our servers. Payment processors maintain their own privacy, security, and compliance practices. We encourage customers to review the privacy policies of payment providers used during checkout.

Customer Accounts

Customers who create an account on our website are responsible for maintaining the confidentiality of their login credentials. Users are responsible for activities that occur under their account. If you believe your account has been accessed without authorization, please contact us immediately.

Marketing Communications

If you subscribe to our newsletter, create an account, make a purchase, or otherwise opt in to communications, we may send:

• Promotional emails
• Product announcements
• Special offers
• Company updates
• Marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly. Transactional communications related to orders, shipping, customer support, or account management may still be sent when necessary.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Improve website functionality
• Remember customer preferences
• Analyze website traffic
• Measure advertising performance
• Enhance customer experience
• Support website security

Cookies may be placed by Velnox Auto or trusted third-party service providers. Most web browsers allow users to manage or disable cookies through browser settings. Please note that disabling cookies may affect certain website features and functionality.

Advertising and Analytics Technologies

We may use analytics tools, advertising technologies, pixels, tags, and similar tracking technologies to better understand website performance, customer behavior, and marketing effectiveness. These technologies may be provided by trusted third-party partners, including advertising platforms, analytics providers, and social media services. Information collected may help us:

• Measure website traffic
• Improve website functionality
• Evaluate advertising performance
• Understand customer interactions
• Personalize customer experiences
• Deliver relevant advertisements

Customers may manage advertising preferences through browser settings and privacy controls provided by applicable third-party platforms.

Third-Party Services

We may work with trusted third-party providers to operate our business and website, including:

• Website hosting providers
• Payment processors
• Shipping carriers
• Marketing platforms
• Analytics providers
• Customer support tools
• Advertising partners

Examples may include Shopify, payment providers, shipping carriers, analytics services, and advertising platforms. These providers may access information only as necessary to perform services on our behalf. We are not responsible for the privacy practices of third-party websites or external services.

Information Sharing

We do not sell, rent, or trade personal information to unrelated third parties for monetary compensation. We may share information when reasonably necessary to:

• Process payments
• Ship orders
• Provide customer support
• Prevent fraud
• Maintain website functionality
• Comply with legal obligations
• Protect our rights, customers, or business operations

Information is shared only to the extent necessary for legitimate business purposes.

Fraud Prevention and Security

To help protect customers and business operations, we may use collected information to detect, investigate, and prevent:

• Fraudulent transactions
• Unauthorized activities
• Security incidents
• Abuse of our services
• Violations of our policies

We reserve the right to take reasonable measures to protect our customers, website, and business operations.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

While we strive to protect customer information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers are encouraged to take reasonable precautions to protect account credentials and personal information.

Data Retention

We retain customer information only for as long as reasonably necessary to:

• Fulfill orders
• Provide customer support
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of such information.

Do Not Track Signals

Some web browsers offer a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below. Identity verification may be required before processing certain requests.

California Privacy Notice

California residents may have additional privacy rights under applicable California privacy laws. Eligible individuals may contact us regarding requests to access, correct, or delete personal information as permitted by law.

Privacy Requests

Customers wishing to exercise privacy-related rights may contact us through the Contact Us page on our website. We will make reasonable efforts to review and respond to requests within a reasonable timeframe as required by applicable law.

Children's Privacy

Our website and services are intended for individuals who are at least 13 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information.

International Users

If you access our website from outside the United States, you understand that information may be transferred to, processed, and stored in the United States or other locations where our service providers operate. By using our website, you consent to such transfers where permitted by applicable law.

Business Transfers

In the event of a merger, acquisition, asset sale, restructuring, financing, or similar business transaction, customer information may be transferred as part of the business assets involved in the transaction, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes. Updated versions will be posted on this page with a revised effective date. Continued use of our website following publication of changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us through the Contact Us page on our website. We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Thank you for trusting Velnox Auto.

Drive Further. Drive Better.