Shipping Policy

Shipping Policy

At Velnox Auto, we are committed to providing reliable order fulfillment, transparent shipping information, and a smooth delivery experience for our customers.

Please review the following shipping policy before placing your order.

Order Processing

All orders are typically processed within 1 - 3 business days after payment confirmation.

Business Hours : Monday – Friday 9:00 AM – 5:00 PM (Central Time) 
(Excluding Major Public Holidays)

Orders placed outside of business hours may begin processing on the next business day. During periods of high order volume, promotional events, severe weather conditions, holidays, or inventory verification procedures, processing times may be slightly delayed. We appreciate your patience and understanding.  Once your order has been processed and shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Please note:

• Some orders may ship in multiple packages depending on product availability and packaging requirements

• Certain specialty or oversized automotive parts may require additional handling time

• Address changes cannot always be guaranteed after an order has been submitted

• Tracking updates may take 24 - 48 hours to appear after shipment pickup

Our team works hard to ensure every order is carefully inspected, packed, and shipped as efficiently as possible.

Order Verification

To help protect our customers and prevent fraudulent transactions, certain orders may require additional verification before processing and shipment.  If additional verification is required, our support team may contact the customer using the information provided during checkout. Failure to respond to verification requests may result in processing delays or order cancellation.

Shipping Times

Estimated delivery times may vary depending on destination, product availability, warehouse processing, carrier operations, and local shipping conditions. 

Typical delivery estimates:

• United States: 3 - 7 business days

• International Orders: 7 - 21 business days

Delivery timeframes are estimates only and are not guaranteed. Shipping delays may occasionally occur due to:

• Carrier delays
• Severe weather conditions
• Customs clearance procedures
• High shipping volume periods
• Holidays
• Natural disasters
• Other unforeseen logistical circumstances

In some cases, certain automotive parts or oversized items may require additional transit time depending on availability, packaging requirements, and destination. Please also note:

• Some items may arrive in separate packages

• Certain products may require additional handling prior to shipment

• Tracking updates may take 24 - 48 hours after carrier pickup

• International customers may be responsible for customs duties, taxes, import fees, or brokerage charges required by local authorities

While we work hard to ensure timely delivery, Velnox Auto is not responsible for shipping delays caused by carriers, customs authorities, weather events, or circumstances outside of our control.

Partial Shipments

When multiple items are included in a single order, products may ship separately based on inventory availability, packaging requirements, warehouse processing, or carrier limitations. Customers will receive tracking information for each shipment whenever available.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier limitations, package size, product characteristics, or local regulations. Velnox Auto reserves the right to cancel and refund orders that cannot be legally or practically shipped to the destination provided.

PO Box Deliveries

Certain products may not be eligible for delivery to P.O. Boxes due to carrier restrictions, package size, or shipping requirements. If an alternative shipping address is required, our team may contact you before shipment.

Carrier Selection

Velnox Auto reserves the right to select the most appropriate shipping carrier for each order based on destination, package size, product type, service availability, and operational requirements.

Holiday Shipping Notice

During major holidays and peak shopping seasons, processing and delivery times may be longer than usual.  We appreciate your patience and understanding during these periods.

Delivery Delays Beyond Our Control

While we strive to meet estimated delivery timelines, delays caused by shipping carriers, customs authorities, severe weather events, natural disasters, labor disputes, transportation disruptions, or other circumstances beyond our control may occur. Such delays do not automatically qualify an order for cancellation, refund, reimbursement, or compensation.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout. Please carefully review the following before submitting your order.

• Shipping Address

• Apartment, Suite, or Unit Number

• ZIP or Postal Code

• Email Address

• Phone Number

Velnox Auto is NOT responsible for delays, lost shipments, delivery failures, or additional shipping charges caused by:

• Incorrect or Incomplete Addresses

• Missing Apartment#, Suite #, or Unit Numbers

• Invalid Contact Information

• Undeliverable Destinations

• Refused Deliveries

• Address Forwarding Issues

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist with address corrections, we cannot guarantee changes once an order has entered processing, packaging, or shipment preparation. If a package is returned to us due to an incorrect or undeliverable address, customers may be responsible for additional reshipping fees.

Customer Contact Information

Customers are responsible for providing a valid email address and phone number during checkout. Velnox Auto is not responsible for delivery issues resulting from inaccurate, incomplete, or outdated customer contact information.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout. Please allow up to 24 - 48 hours for tracking updates to appear within the carrier’s system after shipment pickup.

Please note:

• Tracking activity may temporarily pause while packages move between carrier facilities

• Some orders may ship in multiple packages and arrive separately

• Delivery dates provided by carriers are estimates and may change during transit

• International shipments may experience additional tracking delays due to customs processing

In certain situations, tracking information may display "Label Created" before the carrier scans the package into its network. This is a normal part of the shipping process.  If your tracking information has not been updated for an extended period of time, we recommend contacting the shipping carrier directly first, as they may have the most current shipment information. If you continue experiencing issues, our support team will be happy to assist whenever possible.

Tracking Information Accuracy

Tracking information is provided directly by the shipping carrier. While we make every effort to provide accurate shipment updates, Velnox Auto cannot guarantee the accuracy, availability, or timing of tracking information supplied by third-party carriers.

Signature Requirements

Certain shipments may require a signature upon delivery based on carrier policies, package value, shipment size, or destination requirements. Customers are responsible for ensuring someone is available to receive shipments when a signature is required.

Delivered Packages

Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient. Customers should verify delivery locations and check with:

• Household members

• Neighbors

• Property managers

• Mailrooms

• Parcel lockers

before reporting a missing package.

Lost or Stolen Packages

If a package is believed to be lost during transit, customers should contact the shipping carrier and notify our support team. Claims involving lost shipments may require carrier investigation and additional review before a resolution can be provided. Velnox Auto is not responsible for packages reported as lost or stolen after being marked as delivered by the shipping carrier.

Unclaimed Packages

Packages that are unclaimed, refused, or returned by the carrier may be subject to additional shipping charges for reshipment. Original shipping charges are non-refundable.

International Orders

International customers are responsible for complying with all local import regulations. Any customs duties, taxes, brokerage fees, import fees, or other charges imposed by local authorities are the responsibility of the customer. Velnox Auto is not responsible for delays caused by customs inspections, customs processing, or import clearance procedures.

Policy Updates

Velnox Auto reserves the right to modify this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on this website.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or your order, please contact our customer support team. We appreciate your trust in Velnox Auto and remain committed to providing dependable products, professional service, and a positive customer experience.

Drive Further. Drive Better.